Privacy Policy

This Privacy Policy explains how Frontier Ops ("Frontier Ops", or "we", "us" or "our") handles personal information that we collect:

• through our website at frontierops.ai (the "Site");
• about users of the Frontier Ops service (the "Service");
• in connection with our marketing activities;
• at events we host; and
• in other settings where we post this Privacy Policy.

Frontier Ops respects your privacy rights and is committed to transparency in how we collect, use and share your personal information. If you have any questions or concerns about your personal information or this Privacy Policy, email us at [email protected].

Frontier Ops's Service and Customer Data

Registered users of the Service ("Customers") are businesses that use it to collect and manage information about their own users ("Customer Data"), including information about how they interact with the Customer's websites and applications.

Customer Data may include, without limitation, information about the identity of Customer users (such as name, postal address, e-mail address, IP address and phone number), as well as information about the pages users visit, the features they use, and the actions they take while using Customer Services. This Privacy Policy does not apply to Customer Data or to Customer Services, and we are not responsible for our Customers' handling of Customer Data. Our use of Customer Data provided by our Customers in connection with our Service is subject to the written agreement between Frontier Ops and Customer.

Personal Information We Collect

Information you give us.

Personal information that you may provide through the Service or otherwise includes:

• Contact information, such as your first name, last name, professional title, organizational affiliation, postal address, email address and telephone number;
• Profile information, such as your username, password and preferences;
• Communications, such as information you provide when you respond to surveys, participate in market research activities, report a problem with the Service, receive customer support or otherwise communicate with us;
• Transaction information, such as payment card details and billing information;
• Marketing information, such as your preferences for receiving marketing communications; and
• Other information that you choose to provide.

Information from third party sources.

We may combine personal information we receive from you with personal information we obtain from other sources, such as data providers, affiliates, business partners, and publicly accessible sources such as social media platforms.

Data collected automatically.

We, our service providers, and our business partners may automatically log the following information about you, your computer or mobile device, and your activity over time on the Site:

• Device data, such as your operating system type and version, browser type, screen resolution, IP address, and general location.
• Usage data, such as pages or screens you viewed, how long you spent on a page, and navigation paths between pages.

Some of our automatic collection is facilitated by Cookies, Javascript libraries, and Web beacons (pixel tags).

Sensitive personal information.

We ask that you not share with us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise.

How We Use Your Personal Information

Service delivery.

• Provide, operate, maintain, and improve the Service;
• Communicate with you regarding the Service, including sending technical notices, updates, and support messages;
• Process your subscription transactions and related payments;
• Understand your needs and personalize your experience; and
• Respond to your requests, questions and feedback.

Research and development.

We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. We may create aggregated, de-identified or anonymous data from personal information we collect.

Marketing.

• Direct marketing. We may send you Frontier Ops related marketing communications as permitted by law, with the ability to opt out.
• Interest-based advertising. We may contract with third-party advertising companies to display ads. You can learn more about limiting interest-based advertising in the Advertising choices section below.

Compliance and protection.

• Protect our, your or others' rights, privacy, safety or property;
• Enforce our Terms of Service;
• Protect against fraudulent, harmful, unauthorized or illegal activity; and
• Comply with applicable laws and legal process.

How We Share Your Personal Information

We do not share the personal information that you provide us with other organizations without your express consent, except as described in this Privacy Policy. We may share your personal information with:

• Service Providers who help provide the Site or Service on our behalf.
• Payment processors for processing payment card information.
• Advertising partners to help us advertise our services.
• Affiliates within our corporate group of companies.
• Professional advisors such as lawyers, bankers, auditors and insurers.
• Compliance and protection disclosures as required by law or to defend legal claims.
• Business Transfers in connection with a merger, acquisition, or sale of assets.

Your Choices

Access, Update, Correct or Delete Your Information.

You may review, update, correct or delete your personal information by emailing us at [email protected].

Marketing communications.

You may opt out of marketing-related emails by following the opt-out prompt in the email. You may continue to receive Service-related and other non-marketing emails.

Cookies.

Our website requires cookies to work. Most browsers let you remove and/or stop accepting cookies from the websites you visit. Please read our Cookie Policy for more details.

Advertising choices.

You can limit use of your information for interest-based advertising by adjusting browser settings, mobile device settings, or using platform opt-out tools from Google and Facebook.

Do Not Track.

We currently do not respond to "Do Not Track" or similar signals.

Security

We take organizational, technical and physical measures designed to protect the personal information we collect. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.

International Data Use

Frontier Ops is headquartered in the United States. Your personal information may be collected, used and stored in the United States or other locations outside of your home country. Privacy laws in those locations may not be as protective as the privacy laws in your home country.

Third Party Sites and Services

The Service may contain links to other websites and services operated by third parties. We do not control third party websites and are not responsible for their actions. We encourage you to read their privacy policies.

Children

The Service is not directed at children under the age of 16. If we learn that any user of the Service is under the age of 16, we will take appropriate steps to delete that individual's personal information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service after posting of any updated Privacy Policy indicates your acceptance of the update.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

Frontier Ops
Email: [email protected]

Important Information for California Residents

This section applies only to California residents. For purposes of this section, "Personal Information" has the meaning given in the California Consumer Privacy Act of 2018 ("CCPA").

Your California privacy rights.

• Information. You can request information about how we have collected and used your Personal Information during the past 12 months.
• Access. You can request a copy of the Personal Information we have collected about you.
• Deletion. You can ask us to delete the Personal Information we have collected from you.
• Nondiscrimination. You are entitled to exercise these rights free from discrimination.

To exercise these rights, email [email protected].

We do not sell your personal information.

We do not sell your personal information as defined in the CCPA.

Additional Information for European Union Users

Personal information. References to "personal information" in this Privacy Policy are equivalent to "personal data" governed by European data protection legislation.

Legal bases for processing.

• Service delivery and Site operation — Processing is necessary to perform our contract or take steps you request prior to engaging our Services.
• Marketing — Processing is based on your consent where required by applicable law, or on our legitimate interests in promoting our business.
• Research & Development — Processing is based on our legitimate interests in improving our services.
• Compliance & Protection — Processing is necessary to comply with our legal obligations.

Your rights.

You may ask us to opt-out of marketing, access, correct, delete, transfer, restrict, or object to processing of your personal information. Submit requests by email to [email protected].

Cross-Border Data Transfer

If we transfer your personal information out of the European Economic Area, we will apply additional safeguards as required by European data protection legislation. Please contact us for further information.

Frontier Ops Privacy Policy v1.0 — Effective July 15th, 2020